portfolio

Monitoring, hardening and project work across a 1,500-endpoint, 78-site Azure/hybrid estate. Run the SIEM stack (Sentinel One, Webroot, Microsoft Defender) and handle alert triage and incident response. Lead monthly vulnerability remediation cycles from pen test findings. Own Intune config profiles, compliance policies and Conditional Access design. Leading Microsoft Purview rollout for DLP and Information Protection.

3rd-line escalation point and project lead for new system rollouts. Scoped, tested and rolled out new infrastructure and SaaS platforms. Ran Exchange, Entra ID, Intune and Purview admin across the full estate. Moved additional workloads onto Azure and Hyper-V.

2nd-line escalation and on-site infrastructure delivery. Delivered network infrastructure upgrades, internet uplinks, managed switches and firewall changes across 78 remote care home sites. Led full networking deployments to new-build care homes. Ran disaster recovery tests for business-critical systems.

1st-line IT support across head office and 78 care home sites. Provisioned and configured PCs, laptops, tablets and smartphones via Autopilot and Intune MDM. Repaired and repurposed hardware to extend asset lifecycle.

Owned marketing, social media, website content and the electronic purchase ordering system. Maintained all office IT systems and printers; built and optimised workstations.